The food system is trying to reinvent itself on the fly to solve its pandemic food waste problem

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The pathways to get food to restaurants are entirely different that getting food to stores. As small farmers try to adjust, it’s creating a tragic loss of food at a time when people need it most. As long lines of newly unemployed people wait at food banks—on a recent day at a distribution point in San Antonio, 10,000 cars waited in line —many farmers are simultaneously throwing out food that they can no longer sell to restaurants, hotels, and schools. Read Full Story

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You’re generating so much waste with your food deliveries. What if it came in reusable containers instead?

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Dispatch Goods is a new zero-waste container system for restaurants. Get your food delivered in a metal container. They’ll come pick it up, clean it, and bring it back to the restaurant. On a hike to a remote beach while living in Hawaii five years ago, entrepreneur Lindsey Hoell noticed from a distance that the sand looked colored. “I picked up a handful of it, and it was [full of] microplastics,” she says. “It clicked in my mind that this wasn’t an issue of people littering.” Read Full Story

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How to Make a Scalable SMS Chatbot Using Twilio, Python, and Google Sheets (with Free Code)

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Posted by R0bin_L0rd Many of us are helping businesses that are facing hard times, or we’re facing hard times ourselves. If you’re working for a company (or client) that's in trouble, the use of SMS chatbots could be a way for you to look outside your normal list of solutions and help them succeed in a completely different way. If you’re a marketer looking for work, adding this to your list of skills could mean you keep things ticking along while many of the usual doors are closed — or that you open new doors. What you’ll get In this post, I give you instructions and code to produce not just one, but a series of text-based chatbots that can be managed by Google Sheets. The example here is set up to work with restaurants, but could be adapted to work with any business that needs to receive orders, check …

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Want to do something good during your coronavirus quarantine? Do mutual aid

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People in cities around the country are setting up ad hoc groups of the young, healthy, and not at risk to help bring food and services to people who shouldn’t be in public at all. While people line up outside grocery stores to stock their kitchens for the coronavirus crisis—sometimes waiting for hours—some are shopping not for themselves, but as volunteers for elderly or immunocompromised neighbors. A network of dozens of mutual aid groups has sprung up across the country, many using Google spreadsheets to track volunteers and people in need of food or medicine. Read Full Story

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Google Makes More Changes to Restaurant GMB Visibility for COVID-19

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We’ve seen a few changes from Google My Business on how restaurants are handled in Maps and some new features on their Business Listings as well. The “buttons” in the business listing are associated with the “Order Food with Google” feature, which means non-participating restaurants that get these buttons (google... The post Google Makes More Changes to Restaurant GMB Visibility for COVID-19 appeared first on Local University .

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A simple solution to safe pandemic voting: Close streets to let people vote outside

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A new guide helps cities understand how to best use space to maximize distance and speed on Election Day. A record number of people have already voted in the U.S. presidential election—more than 8 million Americans had voted by October 9, more than 50 times above the number that had voted by the same point in 2016. But even as many states push for voting by mail as a safe alternative in a pandemic, it’s possible that in-person voting could surge on Election Day, with many voters questioning mismanagement of the Postal Service or if their ballots will get thrown out on a technicality. If it looks anything like what happened in some state primaries , people might have to wait in line for hours. Read Full Story

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In the post-pandemic world, your boss knows if you washed your hands

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PathSpot’s hand cleanliness sensor provides helpful feedback about food service worker cleanliness—but it’s also another way companies can surveil their employees. As restaurants start to reopen following the pandemic lockdowns, they’re going to need to implement new protocols for food handling and safety, both to prevent spread of the virus and to ensure wary customers that it’s safe to eat there. This will include things like temperature checks and mask wearing. And in some restaurants, that will mean employees to get your hands scanned to make sure you’ve washed them well enough. Read Full Story

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Basic Reputation Management for Better Customer Service

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Posted by MiriamEllis The Internet can be a great connector, but sometimes, it acts as a barrier. Your local business receives a negative review, and the slate-colored words on the bland white screen can seem so cold, remote. You respond, but the whole interaction feels stilted, formal, devoid of face-to-face human feelings, like this: At least when a complaint occurs via phone, the tone of a customer’s voice tells you a bit more and you can strive to respond with an appropriate vocal pitch, further questions, soothing, helping, maybe resolving. Still, if you’re working off a formal script, the human connection can be missed: Image credit: News Oresund , Elvert Barnes It’s a win when a customer complains in person to your staff, but only if those employees have been empowered to use their own initiative to solve problems. Employees who’ve been tasked with face-to-face interactions but lack permission to …

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