These toxic remote management approaches are leading to worker burnout

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Micromanaging is just the beginning of going overboard. Try a few of these suggested alternatives to engage your workers. If you can, think back to 2019, before COVID-19 changed everything. Imagine you are a manager running a customer support team of 50 agents. It’s December. The holiday rush has started and you have ambitious goals to meet. To make sure you stay on track, you demand extra status updates from your team, hold extra meetings to ensure people are aligned on goals, and drop in on your employees at their desks to make sure they are on task. This is a scenario that, in our former lives, passed as normal—but not in today’s remote world . Read Full Story

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5 Zoom tools you need to take your virtual meetings to the next level

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Pro tip: one of these features will practically guarantee you won’t have an embarrassing mishap with a hot mic. With many of us working from home for the foreseeable future, videoconferencing has become a critical part of our professional and even personal lives. While there are several tools available for remote workers to use, such as Skype, Google Meet, or Webex, Zoom is one of the best, most stable, and easiest apps to use for virtual meetings. Read Full Story

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Best Remote Access Software

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Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. Have you ever been in your office and realized the files you need are on your home computer? Maybe you’re working remotely or meeting a client, but need to access an app from your office PC. With remote access software, you can view or access another computer from anywhere in the world. This functionality is extremely versatile. You might use it to log into a client’s computer and help them overcome technical questions. Or you can share your screen with colleagues as you run a demo on your device. You can also transfer files between two computers without having to go through email or file-sharing software—even from unattended devices. It’s a common misconception that remote access software is only for help desks, but these tools can be used by …

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6 things you must do to ace remote meetings

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Collaborating from afar has the potential for distraction and miscommunication, but best practices can help teams work in lockstep. The enormity of what’s transpired in the past few weeks is taxing the focus of remote workers in myriad ways. Immediate and pressing concerns encompass: The health and well-being of ourselves and others; job stability, personal investments, and the larger economic outlook; childcare and homeschooling obligations; and stocking the most basic, day-to-day supplies. In short, workers have never been so distracted, even as organizational leaders need them to concentrate now more than ever in order to help their companies weather the storm. Read Full Story

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