Surprise marketing discovery! Most successful brands don’t actually keep customers happy

Brands such as Crossfit, Netflix, and Tinder don’t keep you coming back with happiness. The world’s stickiest brands take consumers not on a delightful, smooth experience, but on an emotionally volatile roller coaster. This is the finding of a new study in the Journal of Marketing from a triad of researchers in England, Portugal, and the United States. Read Full Story
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