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Last Updated on October 14, 2020Colan Nielsen saw a new module on the GMB dashboard yesterday. “Preview call history” is featured in most GMB dashboards as far as we can tell. If you click “Try it out” you’re taken to a notice that indicates you’ll be notified when it’s ready...

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Top 10 Changes That Impacted Google My Business in 2020

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Posted by ColanNielsen 2020 has been a busy year for Google My Business (GMB). Since January, Google has launched new features, fixed bugs, and had to adapt to the global pandemic. At Sterling Sky, we think it’s important to keep track of all the changes that happen in the local search space in general, and that impact GMB specifically. So far in 2020 we are up to 54 changes. As you can tell, changes that impact Google My Business came at a fast pace — and at high volume — in 2020. In this post, I highlight the changes I think were most important in each month of this year, so far. For an exhaustive list of all the updates that have been made, check out this timeline . January: Google posts borked — hello, 2020! Foreshadowing things to come, GMB started off the year with a major issue in …

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[New Feature] Google MyBusiness Product Suggested Categories

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Colan Nielsen spotted a new GMB product feature in the dashboard. Now you can categorize your products based on some suggested categories that Google pre-populates within the Products tab in your GMB. They seem pretty accurate but closely related to "things" not "services" This is not populating for all... The post [New Feature] Google MyBusiness Product Suggested Categories appeared first on Local University .

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Secondary Hours in GMB For Some Categories

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Around May 18, Google My Business will release a new feature into GMB accounts that will allow business owners to add secondary hours to their listing. Preloading the information is available now in Beta via Google My Business agency partners, but if you wait until next week it should be... The post Secondary Hours in GMB For Some Categories appeared first on Local University .

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Best Call Center Software

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Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. What would it be like for your business to never miss another call? Nothing scares away new business like hard-to-reach customer service or disorganized sales calls. Adopt the best call center software and you will outfit your teams with the tools they need to communicate effectively. Today, an affordable call center is within reach of any business with an internet connection. Forget about the requirements of a physical office space, infrastructure, or even a business phone system . Modern call center software is all you need to get up and running. You still have the hard work of engaging your customers and clients, but all the heavy lifting associated with maintaining a call center is off your plate. The Top 5 Options For Call Center Software Fi v e9 …

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5 Alternatives to Google Plus for Your Local Business

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On the hunt for a Google+ (also called Google Plus and G+) alternative? It may be easier than you think! Since the social media platform closed its doors in 2019 , consumers have been looking for another option to match the features, traffic, and SEO benefits. Luckily, there are several replacements you can use. Here are the best Google Plus alternatives and how you can use them to grow your business online. What Was Google Plus and Why Did It Shut Down? Google Plus was Google’s fourth attempt at building a social media network. Its predecessors included Google Buzz, Google Friend Connect, and Orkut. While Google Plus had success initially, with 395 million active accounts in 2016 and Facebook seeing the network as a threat , it soon fizzled out. Why? For years, you had to have a Google Plus account to use features like Google Photos, Hangouts, and YouTube. …

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