Hackers could have used Comcast’s X11 voice remote to spy on homes

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Until a recent fix, a bad guy might have been able to seize control of the Xfinity X11’s microphone and use it to record audio in your household. Comcast’s Xfinity X11 remote—which features a much-touted voice control feature—had a security flaw that could have theoretically let a hacker use the device to bug your living room. That scary scenario has been ended thanks to the Philadelphia-based cable giant’s fix of a vulnerability discovered by outside researchers. Read Full Story

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Best Remote Access Software

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Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. Have you ever been in your office and realized the files you need are on your home computer? Maybe you’re working remotely or meeting a client, but need to access an app from your office PC. With remote access software, you can view or access another computer from anywhere in the world. This functionality is extremely versatile. You might use it to log into a client’s computer and help them overcome technical questions. Or you can share your screen with colleagues as you run a demo on your device. You can also transfer files between two computers without having to go through email or file-sharing software—even from unattended devices. It’s a common misconception that remote access software is only for help desks, but these tools can be used by …

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How to Prevent Facebook Hacks

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If you’re like most business owners, you’ve invested resources in creating a Facebook business page that engages your customers. You may have spent years growing your following and building trust. What if something leaves your business page vulnerable to a Facebook hack? Here is what you need to know to protect yourself—and your business—from a Facebook hack. How Often Do Facebook Hacks Occur? Unfortunately, Facebook hacks are quite common. According to the New York Post , as many as 160,000 Facebook accounts are compromised each day. Users tend to be more relaxed about security when using social sites like Facebook, leaving them vulnerable to hackers. How does this affect your business page? Facebook allows users to access business accounts through their personal profiles. Every person with admin control over your Page is vulnerable to a Facebook hack that could leave your page open to hacking. Hackers typically gain access to …

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Best Business Phone Systems

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Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. Phone communication plays a critical role in today’s business landscape. Practically every business, regardless of size or industry, needs to have a business phone system. This statement holds true for freelancers and single-member LLCs to Fortune 500 enterprises with thousands of employees across multiple locations. There’s just one problem—finding the best option for your business. With hundreds, if not thousands, of choices to consider, narrowing down the top pick for your business can feel like a daunting task. Fortunately, I’ve handled all the heavy lifting for you. After spending countless hours researching and testing different business phone systems, I’ve picked the top six that I can recommend with conviction. The Top 6 Options For Business Phone Systems Ooma Freshcaller Dialpad RingCentral Line2 Intermedia Unite How to Choose the Best …

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How Technology Affects Communication

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For better or worse, technology affects communication because it is a part of our everyday lives. It impacts the way we work, entertain ourselves, and stay in touch. You might see the average elementary-aged child with their head buried in a smartphone and tempted to take a gloomy outlook on what technology has done to us. But is it all bad? From a business perspective, you could argue that technology communication is beneficial. With this in mind, here’s a breakdown of everything you need to know about how technology affects communication with customers, plus how to use these developments to your advantage. How Has Technology Affected Communication? Technology communication affects us continuously. As we make technological advances, new trends in communications emerge and often become the norm. Machine learning and artificial intelligence will have a significant impact on how we communicate. Chatbots currently field over 25,000 conversations per month. Furthermore, …

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I’ve been doing Zoom meetings for years. These 7 tricks make them great

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Put your virtual face on, watch videos together, and even help troubleshoot remote computers with these cool Zoom features. Thanks to the coronavirus scare, Zoom has become a household name. It’s a great platform for videoconferencing and one that I’ve been using for years. It’s a must have for attending daily—sometimes hourly—remote meetings with coworkers around the world. Read Full Story

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Best Call Center Software

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Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. What would it be like for your business to never miss another call? Nothing scares away new business like hard-to-reach customer service or disorganized sales calls. Adopt the best call center software and you will outfit your teams with the tools they need to communicate effectively. Today, an affordable call center is within reach of any business with an internet connection. Forget about the requirements of a physical office space, infrastructure, or even a business phone system . Modern call center software is all you need to get up and running. You still have the hard work of engaging your customers and clients, but all the heavy lifting associated with maintaining a call center is off your plate. The Top 5 Options For Call Center Software Fi v e9 …

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Position Zero Is Dead; Long Live Position Zero

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Posted by Dr-Pete In 2014, Google introduced the featured snippet, a promoted organic ranking that we affectionately (some days were more affectionate than others) referred to as "position zero" or "ranking #0." One of the benefits to being in position zero was that you got to double-dip, with your organic listing appearing in both the featured snippet and page-1 results (usually in the top 3–4). On January 23, Google announced a significant change (which rolled out globally on January 22) ... "Declutters" sounds innocuous, but the impact to how we think about featured snippets and organic rankings is significant. So, let's dig deep into some examples and the implications for SEO. What does this mean for Moz? First, a product announcement. In the past, we treated Featured Snippets as stand-alone SERP features — they were identified in our "SERP Features" report but were not treated as organic due to the …

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Understanding the role of voice in martech

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30-second summary: Voice technology is being widely adopted, thanks to the global distribution of voice assistants like Google Assistant, which is installed in over 1 billion devices as of 2020. Improvement in voice recognition accuracy is also helping with widespread adoption of voice technology. Google achieved a 95% accuracy rate for the English language as of March 2017. This is the same threshold for human accuracy. 82% of consumers expect an immediate response on sales or marketing. Voice recognition technology, which enables the immediacy of customer service responses, is addressing this need for many businesses. Voice-enabled tools are increasingly being employed within an organization’s martech stack, to facilitate internal operations. Examples include speech-to-text transcription tools, real-time conversational analysis, and automated call listening/conversational analysis platforms. Voice technology is playing an ever-growing role in a variety of martech applications, from AI-powered transcription tools like Trint to signal-based AI tools like Cogito that …

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Best Collaboration Software

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Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. Collaboration software has become a must-have tool for businesses today. With teams scattered across different locations working remotely, these tools ensure that everyone can communicate and collaborate effectively. From simple check-ins and real-time status updates to ongoing project management, collaboration software can accommodate businesses of all shapes and sizes. Your organization can even use collaboration software to improve the way you work with clients, contractors, and stakeholders in your business. By leveraging collaboration tools, everyone will benefit from improved workflows and have greater access to crucial information. But in order to take advantage of these benefits, your first task will be finding the right collaboration software for your business—and there are a ton of options out there. To make your decision easier, use the buying guide and recommendations that …

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