This is how to keep your cool during an emotionally taxing conversation

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You don’t need to let anxiety and frustration overtake your negotiation and rationale skills. At one point or another, we’ve all lost our cool at work. Perhaps you pulled an all-nighter to finish a project, only to feel distressed when it was criticized by a client. Or maybe a coworker failed to pull their weight and dumped their work on you at the last minute. These everyday workplace aggravations can make your blood boil. Read Full Story

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